CUSTOMER CARE

RETURNS & EXCHANGE POLICY

 We gladly accept returns for STORE CREDIT within 14 days of receipt. Item(s) must be unworn/ un-washed with original tags and packaging to be considered. We reserve the right to decline any return that does not comply with the aforementioned guidelines.

Please note that all swimwear and sale items are FINAL SALE

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 RETURNS PROCESS

1. Click here to start RETURN REQUEST

2. Note your ORDER # in the Subject line

3.  List the reason for your return request in the body of the email

4. We will respond within 24 hours to proceed with your return 

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SHIPPING POLICY​

Once your order has been placed please allow 5-7 business days for us to process your order. Once processed your order will be shipped via USPS via standard shipping (3- 5 business days). Tracking numbers and shipping notifications will be sent once your order has shipped.  

We are not responsible for any items lost or damaged in transit.

PRE-ORDER POLICY​

All pre-order items will be noted as such on the product page. You will be charged immediately and receive notice on or around the estimated ship once your order has been processed.

MADE-TO-ORDER POLICY​

All made-to-order items will be usually dispatched within 10 to 15 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce).

Once production is completed, we will proceed with the shipment of your order. 

While we do not offer refunds on these items we do offer complimentary alterations.​

Should you have questions regarding the above please contact us via email at hello@shopeclecticist.com

Hours of operation: Monday-Saturday 7am-7pm PST 

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